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Electronic Bill Pay
Description:
1) The patient receives a bill in the mail for the balance owed on their account.
2) The bill instructs the patient on how to pay electronically. There are 2 options.
Via Internet. Patient can log on to the bill pay web site using their account number and their zip code printed on the letter. The patient can view a PDF copy of the most recent statement which should be the one they received in the mail. Patient may choose to pay by credit card or ACH check and will instantly get an email confirmation of their payment.
Via Touchtone Telephone. Patients can use their telephone to log into their bill pay account with their account number and their zip code just like they do on the web. They will hear their account balance read to them over the phone and they will have the option to pay by credit card or ACH check. Patient will key in payment information and instantly get an email confirmation of their payment.
3) The medical office can then view the payment details on the OHS Merchant Control Panel and even download the payment transactions to a .csv file. All patient information along with the patient ID is provided.
CLICK HERE for a Whitepaper on the OHS Bill Pay Model
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