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Account Collections
Description:
When a patient account completes the 60 day bill payment cycle and remains unpaid, the account can be automatically sent into the professional collections cycle. Instantly the patient will be mailed a collection notice notifying them that their account is now in a collection phase and the immediate payment is demanded. Within 3 days the patient will receive a courtesy telephone call from a highly trained and skilled debt collector. The patient will be reminded that the account is due now and that urgency is required.
The patient can resolve their account immediately with a credit card over the phone or by paying online. The patient will continue to receive collection notices at set intervals along with telephone calls until arrangements can be made and the account is satisfied.
If the patient is not reachable by telephone or does not respond to the collection letters, the collector will attempt to skip trace the patient to locate current address, telephone number, and possible assets.
If the account remains unpaid after 60 days of collection efforts, the account is reported to the three credit bureaus and scheduled for a second phase of collections in 90 days when the patients financial situation has changed.
All collection accounts, payments, and activities are available to the medical office for review online. |
